Refund policy

At Sevrene, we strive to ensure every order arrives exactly as expected. Please read our policy carefully before placing an order.

Returns

We offer a 30-day return window from the date your order is delivered.

Returns are only accepted if:

• The item arrived damaged.
• You received the wrong item.

To request a return, please email shopsevrene@gmail.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the damaged or incorrect item.

Refunds

We do not offer refunds for:

• Unwanted purchases.
• Change of mind.

Refunds are not provided unless required by applicable law. For approved claims involving damaged or incorrect items, we will provide an appropriate resolution, such as a replacement or return authorization.

Order Changes

If you accidentally ordered the wrong item or entered incorrect shipping information, please contact us as soon as possible at shopsevrene@gmail.com.

If your order has not yet been processed or shipped, we will do our best to update your order or shipping details. Once an order has been processed or shipped, we cannot guarantee that changes can be made.

If you have any questions regarding this policy, please contact us at shopsevrene@gmail.com.